When booking
platforms fail you,
we act.

No. We operate on a contingency-fee basis for most travel dispute cases. You pay only if we successfully recover funds on your behalf. The exact fee structure will be explained in writing during your initial consultation.

Most matters resolve within six to twelve weeks. Straightforward refund disputes may settle in two to four weeks; complex fraud cases involving criminal proceedings can take longer. Clients receive written updates at every stage.

Booking confirmations, payment receipts, all correspondence with the platform and host, photographs of the property, bank statements showing the transactions, and screenshots of the original listing. If documentation is incomplete, our team will guide you through evidence reconstruction.

Yes. We routinely handle disputes across all major online travel agencies — Expedia, Hotels.com, VRBO, and others — alongside direct platform bookings on Booking.com and Airbnb.

We typically accept claims from €200 upward. For smaller amounts, we provide guidance on self-service approaches at no charge. An honest assessment is always provided during the free consultation.

Yes. Where the platform or property is based in the EU or UK, applicable consumer law often extends to international clients. For matters outside these jurisdictions, we advise on international arbitration and connect clients with vetted counsel where appropriate.

Most do, initially. We escalate to regulatory bodies, initiate chargebacks through the issuing bank or card scheme, and pursue civil court proceedings where warranted. Platforms respond materially differently once formal legal representation is engaged.

All client communications are subject to attorney-client privilege and strict data protection compliance. Information is never disclosed to third parties without your express written authorisation.